189 Queen St. Melbourne VIC 3000 Australia (H.O)
info@auwebpro.com.au
+61 (0)415 632 586
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Protecting Your Privacy


AUWEBPRO Pty Ltd, ABN - 376 857 970 86

AuWebPro is committed to providing you with the highest levels of customer service. This includes protecting your privacy. AuWebPro is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of your personal information.
Set out below is information that AuWebPro is required to communicate to its customers. AuWebPro recommends that you keep this information for future reference.


Your personal information


Personal information held by AuWebPro may include your name, current and previous addresses, telephone/mobile phone number, email address, bank account or credit card details, occupation, driver’s licence number and your AuWebPro PIN, username or password. AuWebPro also holds details of your AuWebPro services (including their status).If you choose not to provide certain personal information, AuWebPro may not be able to provide you with the services you require, or the level of service on which AuWebPro prides itself.


Occasionally, you may need to provide personal information about other individuals to AuWebPro (e.g. about your authorised representatives). If so, AuWebPro relies on you to inform those individuals that you are providing their personal information to AuWebPro and to advise them that AuWebPro can be contacted for further information (see ‘How to contact us’ below).


How we collect personal information


AuWebPro collects personal information in a number of ways, including:

  • directly from you, when you provide information by phone or in application forms, or when you submit your personal details through AuWebPro’s websites (e.g. during www.auwebpro.com.au registration or trial services);
  • from third parties such as AuWebPro’s related companies, credit reporting agencies or your representatives;
  • from publicly available sources of information;
  • in response to a survey, contest or sweepstakes;
  • from the organisations identified below under ‘When AuWebPro discloses your personal information’;
  • from AuWebPro’s own records of how you use your AuWebPro services; or when legally required to do so.

How we use your personal information


Your personal information may be used to:

  • verify your identity;
  • assist you to subscribe to AuWebPro’s current services;
  • offer you and provide additional AuWebPro or related services;
  • administer and manage those services, including charging, billing and collecting debts;
  • inform you of ways the services provided to you could be improved;
  • conduct appropriate checks for credit-worthiness and for fraud;
  • research and develop AuWebPro’s services;
  • gain an understanding of your information and communication needs in order for AuWebPro to provide you with a better service;
  • and maintain and develop AuWebPro’s business systems and infrastructure, including testing and upgrading of these systems.

Also, your personal information is collected so that AuWebPro can promote and market its services to you (including by way of direct mail, telemarketing, SMS and MMS messages). AuWebPro does this to keep you informed of its products, services and special offers. If you do not wish AuWebPro to promote and market its products, services and special offers to you, please call +61 (0)415 632 586.


In relation to marketing and promotional material sent via email, AuWebPro will send such material to you unless you indicate you wish to opt-out by selecting this option in the email.


When we disclose your personal information


In order to deliver the services you require, AuWebPro may disclose your personal information to organisations outside of AuWebPro. Your personal information is disclosed to these organisations only in relation to AuWebPro providing its services to you. These organisations may carry out AuWebPro’s:

  • customer enquiries;
  • mailing operations;
  • billing and debt-recovery functions;
  • information technology services;
  • installation, maintenance and repair services;
  • marketing and telemarketing services;
  • market research;
  • and web site usage analysis

AuWebPro takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.


In addition, AuWebPro may disclose your personal information to:

  • your authorised representatives or your legal advisers (e.g. when requested by you to do so);
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
  • AuWebPro’s related companies;
  • AuWebPro’s professional advisers, including its accountants, auditors and lawyers; other information technology service providers (for example, if you obtain services from other providers, AuWebPro may need to disclose your personal information for billing purposes);
  • government and regulatory authorities and other organisations, as required or authorised by law.

AuWebPro’s web sites


AuWebPro provides products and services via its various web sites. When you visit AuWebPro’s sites, its web servers record anonymous information such as the time, date and URL of the request. This information assists AuWebPro to improve the structure of its web sites and monitor their performance.
AuWebPro may use ‘cookies’ on various web sites. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our web sites may place on your computer. Usually, cookies are used as a means for AuWebPro’s web sites to remember your preferences. As such, cookies are designed to improve your experience of AuWebPro’s web sites.


In some cases, cookies may collect and store personal information about you. AuWebPro extends the same privacy protection to your personal information whether gathered via cookies or from other sources. You can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our web sites or take advantage of the improved web site experience that cookies offer.


AuWebPro also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. AuWebPro collects and manages IP addresses as part of the service of providing internet session management and for security purposes.


Google AdSense


Our site uses Google AdSense to serves ads from Google and it’s partners based on your prior visit to our website or other websites on the internet. Google uses advertising cookies to serve these ads. You may opt-out of personalised advertising by changing your Ad Settings. For more information on how Google uses your data when you visit our site, please go to https://policies.google.com/technologies/partner-sites.


Help us to ensure we hold accurate information


AuWebPro takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That’s why AuWebPro recommends that you:
let AuWebPro know if there are any errors in your personal information; and keep AuWebPro up-to-date with changes to your personal information such as your name or address.
If you are a subscriber to one of AuWebPro’s online products or services, you may change your personal details by contacting AuWebPro on +61 (0)415 632 586.

You can access your personal information


You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, you will need to put your request in writing for security reasons, and either send it by mail to Au Web Pro Pty Ltd, 189 Queen St. Melbourne VIC 3000 Australia (H.O) or by facsimile to +61 (0)415 632 586 or by email to support@auwebpro.com.au
AuWebPro reserves the right to charge a fee for searching for and providing access to your information.


How to contact us


If you have any questions in relation to privacy, please contact AuWebPro on +61 (0)415 632 586 between 9.00am and 5.00pm, Monday to Friday. Please note that this number is not for general service enquiries. Alternatively, you can write to our General Manager, 189 Queen St. Melbourne VIC 3000 Australia (H.O) or by email to support@auwebpro.com.au.


You may obtain further information on privacy matters by visiting AuWebPro’s web site at www.auwebpro.com.au AuWebPro Privacy Statement Octuber 2024.

AUWEBPRO Pty. Ltd., ABN 376 857 970 86